Technical Support Analyst (Mesa)
Technical Support Analyst (Contract-to-Hire)
Are you a sharp Technical Support Analyst looking to make a real impact? Join a dynamic team providing support primarily in Mesa. This 6-month contract-to-hire role offers career advancement and a comprehensive benefits package.
The Role
This position features a hybrid workflow focused on localized support: approximately 80% in-person/desk-side support and 20% help desk coverage (calls/emails/chats), though this ratio may fluctuate based on project needs.
The Impact You’ll Make
You will be the face of IT, ensuring seamless operations across our Mesa, Peoria, Surprise, and Avondale locations.
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Advanced Troubleshooting: Triage and resolve Level I, II, and III incidents involving hardware, software, and networking.
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Customer Excellence: Validate resolutions with internal users and maintain meticulous records in the ITSM system.
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Security & Compliance: Execute IT Security policies and ensure all devices are fully encrypted.
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Knowledge Sharing: Author knowledge-base articles and contribute to service improvement efforts.
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Project Versatility: Manage multiple simultaneous projects while providing reliable back-up help desk support.
What You Bring
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Experience: 3+ years in technical/desk-side support.
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Tech Stack: Expert-level Windows, MS Office, and Active Directory support.
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Hardware Savvy: Ability to image/configure out-of-the-box PCs and install enterprise apps.
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Mobility: Valid driver’s license, reliable vehicle, and ability to transport equipment between sites.
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Soft Skills: A consultative personality with top-tier communication and documentation skills.
Logistics & Benefits
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Schedule: Flexible hours required, including on-call and occasional weekends.
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Location: Primary support in Mesa, with secondary support for surrounding West Valley offices.
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Benefits: W-2 contractors enjoy 401(k) with 4% match, medical/dental/vision, life insurance, and disability coverage.
Note: Background check and drug test (excluding marijuana) required.