Journey Management Enablement Lead
Journey Management Enablement Lead
We are looking for a collaborative Journey Operations Associate to help scale, optimize, and embed customer journey management into our daily culture.
In this role, you will serve as the vital connective tissue between our journey tools, data products, and cross-functional teams. By driving change management, leading hands-on workshops, and championing the rollout of JourneyTrack, you will empower teams to turn customer insights into action.
RESPONSIBILITIES:
- Drive Change Management & Tool Adoption: Lead change management and adoption efforts for Journey Intelligence Workflows, including supporting the rollout of JourneyTrack to associates.
- Cross-Functional Partnership: Partner with relevant stakeholders to integrate journey data into our everyday ways of working. This includes collaborating on Experience Management (XM) work and partnering with the CX Data Product team that manages our customer pain point data model.
- Lead Service Design Workshops: Design and facilitate journey management and service design effectiveness workshops to help cross-functional teams jump-start how they leverage journey management and JourneyTrack within their specific business areas.
- Scale the Practice: Provide input and help create standardized journey templates, operational guides, and reference materials to scale our journey management practice across the enterprise.
- Innovate with AI: Support the ongoing exploration of how to best leverage Artificial Intelligence (AI) to accelerate and enhance our journey management practices.
- Onsite Support & Troubleshooting: Act as the go-to subject matter expert for troubleshooting how and when to use journey tools effectively, remaining available onsite to answer questions and support teams directly.
This is a tremendous opportunity to be part of a large organization that believes in promoting talent from within. They are well-funded and willing to invest in the most cutting-edge technology and trends! This is a fantastic role that will advance your career! Enjoy a casual dress code, collaborative and high-energy team members, and the ability to execute and create dynamic software from one of the leading E-Commerce giants! This is a 6-month contract opportunity with our team located in Atlanta. The role offers potential for extension or conversion to a permanent associate position.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
- 3+ years of experience in Customer Experience (CX), Service Design, Product Operations, or Change Management.
- Experience with journey mapping or journey management platforms (experience with JourneyTrack is a major plus).
- Strong workshop facilitation and presentation skills, with the ability to translate complex data workflows into actionable steps for diverse audiences.
- Comfortable working alongside data product teams and understanding how customer pain point data models translate into experience improvements.
- Forward-thinking mindset with an interest in how generative AI and automation can optimize operational workflows.
- Exceptional interpersonal skills with a proven track record of building partnerships across different business units.
Must be eligible to work in the US without Visa sponsorship or transfer.
#LI-Onsite – no remote options