Technical Support Analyst (NM)
Technical Support Analyst (Contract through 3/1/2027) – Albuquerque, NM
Ready to be the go-to tech hero? We’re looking for a skilled Technical Support Analyst who enjoys solving problems, supporting end users face-to-face, and maintaining systems in optimal working order. If you thrive in a fast-moving environment and love helping people (without losing your mind), this could be the role for you.
What You’ll Do
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Provide 85% onsite support and 15% remote support (phone/email/chat)
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Support multiple Albuquerque area locations + assist remote users nationwide
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Triage and resolve Level II & III Incident and Service Request tickets
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Handle some Level I tickets as needed
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Troubleshoot hardware, software, and network issues
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Validate resolution with users and update ITSM documentation
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Partner with infrastructure, security, applications, database, and governance teams
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Follow and help enforce IT Security policies and procedures
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Create and update knowledge-base articles
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Contribute to continuous service improvement initiatives
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Rotate help desk coverage and handle incoming requests from multiple offices
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Support special projects (may include occasional travel out of state)
Flexibility is required, as some on-call support, overtime, and occasional weekend work may be necessary.
Required Skills & Experience
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3+ years of technical support experience
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Windows + Microsoft Office support
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Active Directory experience
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PC imaging/configuration, re-imaging, and app installs
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Ability to confirm full-disk encryption
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Strong desktop/hands-on support background
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Excellent customer service + communication skills
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Strong documentation skills and a consultative mindset
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Valid driver’s license, clean driving record, reliable vehicle
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Able to transport IT equipment between offices
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Must pass background check and drug test (excluding marijuana)
Benefits (Visionaire Partners W-2 Contractors)
Medical, dental, vision, life, disability, FSA options + 401(k) with up to 4% match and more.