Technical Support Analyst (TX)

  • Location: Dallas, Texas
  • Type: Contract
  • Job #22401

Technical Support Analyst (Contract)

Looking for a hands-on Technical Support Analyst who enjoys solving problems, helping people, and keeping technology running smoothly. This role blends desk-side support with remote troubleshooting in a fast-paced, collaborative environment where your work is noticed and appreciated.

What You’ll Do

  • Provide a mix of on-site (about 60%) and remote/phone (about 40%) technical support

  • Handle Level II–III incidents and service requests, while also resolving Level I issues as needed

  • Diagnose and resolve hardware, software, and network-related problems

  • Confirm issue resolution with internal users and document outcomes in the ticketing system

  • Partner closely with infrastructure, security, application, database, and governance teams

  • Follow and support established IT security standards and best practices

  • Create and maintain a clear knowledge base documentation

  • Contribute ideas that improve service delivery and user experience

  • Juggle multiple support requests and projects without breaking a sweat

  • Support additional tasks or special initiatives as they come up

Role Details
This is a contract position that will run through August 14, 2026. You’ll primarily support two offices in the Dallas and Grapevine areas, with occasional support across the DFW region. Flexibility matters—some on-call time, off-hours, or weekend work may be required.

What You Bring

  • 6+ years of technical support or help desk experience

  • Strong Windows and Microsoft Office support skills

  • Experience with Active Directory and basic network troubleshooting

  • Ability to image, re-image, configure PCs, and install approved applications

  • Solid desk-side support experience and a customer-first mindset

  • Clear communication and strong documentation habits

  • Valid driver’s license, clean driving record, reliable vehicle, and ability to transport IT equipment

  • Willingness to use your personal cell phone for work calls/texts

  • Ability to pass background and drug screening (excluding marijuana)

Why This Role
You’ll gain exposure to enterprise IT environments, sharpen your technical skills, and make a real impact.

Bonus: Visionaire Partners offers full benefits for W-2 contractors, including 401(k) with match, medical, dental, vision, and more.

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