Technical Support Analyst (MD)
Technical Support Analyst (Contract-to-Hire)
This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization where you can make a meaningful impact!
What You’ll Do
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Provide ~60% in-person support and ~40% phone, email, and chat support
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Participate in an 8-hour weekly help desk/phone rotation
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Resolve Level I Incidents & Service Requests; triage Level II/III issues
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Troubleshoot hardware, software, and network issues
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Validate resolutions with users and update the ITSM system
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Partner with infrastructure, security, applications, and governance teams
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Follow and support IT Security Policies and procedures
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Create and update knowledge base articles
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Contribute to continual service improvement initiatives
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Juggle multiple priorities without breaking a sweat
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Support offices in Catonsville & Clarksville; backup Baltimore & Easton
Work Details
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6-month contract-to-hire
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Flexible hours required; on-call and occasional weekend work
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Typical overtime: 3–5 hours per week
What You Bring
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3+ years of technical support experience
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Strong Windows, MS Office, Active Directory, and network support skills
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Desk-side support expertise
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PC imaging, re-imaging, encryption validation, and app installation experience
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Hardware/software troubleshooting skills
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Excellent customer service, communication, and documentation skills
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Valid driver’s license, clean driving record, reliable vehicle
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Ability to transport IT equipment between offices
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Willingness to use your cell phone for work communication
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Ability to pass a background check and drug test (excluding marijuana)
Benefits
Visionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.
If you like solving problems, helping people, and being the calm one when tech goes sideways—this one’s for you.