Technical Support Analyst (CO)
Technical Support Analyst (Contract through 9/30/2026)
Locations: Lakewood & Aurora, CO (with occasional support for other sites)
We’re hiring a Technical Support Analyst to deliver high-touch, in-person support, helping users stay productive and confident with their technology.
What You’ll Do
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Provide 85% desk-side / 15% remote support (phone/email/chat)
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Triage and resolve Level II/III incidents & service requests
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Handle some Level I support as needed
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Troubleshoot hardware, software, Windows, network, and user access issues
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Confirm resolution with end users and update the ITSM ticketing system
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Partner with infrastructure, security, apps, database, and governance teams
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Follow and support IT security policies and procedures
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Create and update knowledge base articles
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Contribute to continual service improvement initiatives
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Support multiple tasks/projects in a fast-moving environment
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Be available for flex hours, on-call rotations, and occasional weekends
What You Bring
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6+ years of technical support experience
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Strong Windows & MS Office support
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Active Directory experience
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Network troubleshooting skills
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Experience in imaging/configuring new PCs + re-imaging devices and installing approved apps/accessFamiliarity with email spam filtering tools
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Ability to validate full disk encryption
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Strong desk-side support and customer service skills
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Excellent communication + documentation habits
Requirements
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Valid driver’s license + clean driving record
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Reliable vehicle + ability to transport IT equipment between offices
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Use your personal cell phone for work calls/texts
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Ability to pass background check + drug test (excluding marijuana)
Benefits (W-2 Contractors)
Visionaire Partners offers benefits that include a 401(k) plan with up to a 4% match, medical/dental/vision coverage, life insurance, disability coverage, FSA options, and more.