Technical Support Analyst (MD)
Technical Support Analyst (Contract-to-Hire)
Are you a proactive troubleshooter who thrives on variety? Join our dynamic team in a role that blends desk-side support (60%) with remote help desk assistance (40%). This is a 6-month contract-to-hire opportunity based out of the White Marsh office, supporting our other regional offices.
The Role
You will be the face of IT, resolving Level I issues and triaging Level II/III tickets. From hardware imaging to network troubleshooting, you’ll ensure our team stays connected and secure.
Key Responsibilities:
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Troubleshoot: Resolve hardware, software, and network incidents.
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Manage: Update ITSM tickets and maintain internal knowledge-base articles.
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Collaborate: Partner with Security, Infrastructure, and Database teams.
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Improve: Contribute to Continual Service Improvement (CSI) efforts.
Required Skills & Qualifications
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Experience: 3+ years in technical support (Windows, MS Office, Active Directory).
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Hardware: Expertise in imaging/configuring PCs and ensuring full encryption.
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Networking: Solid grasp of network support and troubleshooting.
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Mobility: Valid driver’s license, reliable vehicle, and ability to transport IT equipment.
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Soft Skills: Exceptional customer service and documentation habits.
Schedule & Logistics
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Location: Based in White Marsh, supporting Baltimore, Catonsville, Clarksville, Annapolis, and Easton.
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Flexibility: Availability for on-call rotation, occasional weekends, and 3–5 hours of weekly OT.
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Travel: Rare out-of-state travel for special projects.
Why Visionaire Partners?
We take care of our team. Benefits include:
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401(k) with up to 4% match.
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Comprehensive Medical, Dental, and Vision.
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Life, Disability, and Accident coverage.
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Medical and Dependent Care FSAs.
Must pass a background check and drug test (excluding marijuana).