Customer Service Representative
Customer Service Representative
A premier company is seeking a dependable Customer Service Representative to join our high-performing branch team in the San Diego area. In this high-impact role, you will streamline customer communications, optimize dispatch routes, and maintain key administrative workflows across a dynamic branch environment.
Key Responsibilities:
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Manage high-volume incoming customer calls, oversee the main branch phone line, and handle internal/external communications.
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Schedule, confirm, and follow up on customer service appointments, ensuring unserviced accounts are rescheduled within 24 hours.
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Navigate web-based software to track routes, dispatch service professionals, and minimize drive times.
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Log sales data, conduct outgoing payment calls, and maintain accurate customer database records and call dispositions.
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Provide comprehensive administrative support for 30 branch team members across operations, management, sales, and field service.
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Uphold quality assurance standards while safeguarding customer privacy and proprietary information.
Qualifications:
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High School Diploma or equivalent required.
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Previous experience in Customer Service, Sales, or Operations Support.
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Proficiency with Microsoft Office (Word, Excel) and web-based software applications.
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Strong interpersonal, active listening, and multitasking capabilities in a fast-paced environment.
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Ability to sit for extended periods and perform physical duties, including lifting/moving up to 25 pounds.
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Preferred: Experience with routing, dispatching, or working within a field service organization.
Schedule & Location:
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100% On-site in San Diego, CA.
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4-month contract; Monday–Friday, 7:30/8:00 AM to 4:30 PM PST with flexible lunch options.
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