Salesforce Service Cloud Analyst (CA or TX)
Salesforce Service Cloud Analyst
Are you ready to lead the digital evolution of a top-tier global production and distribution enterprise? We are seeking a strategic Salesforce Service Cloud Analyst to bridge the gap between business vision and technical execution.
In this pivotal role, you will serve as the internal subject-matter expert, driving platform excellence across our customer operations. This is a direct-hire opportunity for a consultant-minded professional who thrives on optimizing workflows and empowering users.
Core Responsibilities
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Strategic Ownership: Act as the primary SME for Service Cloud, aligning platform capabilities with global operational goals.
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Solution Design: Lead requirements gathering sessions with executive stakeholders to translate complex needs into functional user stories and process flows.
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System Optimization: Execute hands-on declarative builds (Flows, Omni-Channel, Case Management) to automate and scale workflows.
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Data Intelligence: Architect advanced dashboards and KPIs that provide leadership with real-time, actionable insights.
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Adoption & Governance: Spearhead change management initiatives, user training, and UAT to ensure high platform engagement and data integrity.
Candidate Profile
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Experience: 1+ years of dedicated Salesforce Service Cloud expertise (Analyst or SME level).
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Consultative Mindset: Exceptional ability to influence stakeholders and guide teams through digital transformation.
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Technical Savvy: Strong experience building dashboards and reports. Mastery of Flows, Validation Rules, and Salesforce integrations (APIs/Middleware); experience with Agile/Jira.
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Communication: Very consultative, with excellent communication skills. A natural storyteller who can present technical solutions to non-technical audiences.
Location & Perks
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Hybrid Flexibility: Based in Irvine, CA, or Fort Worth, TX. (1–3 days in-office weekly).
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Compensation: $80k – $108k + Profit Sharing & 401(k) match.
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Environment: Access to a premium corporate campus featuring a fitness center and onsite dining/social hubs.
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Travel: Up to 15% for project-based collaboration. Relocation assistance available.
No sponsorship available