Service Coordinator

• Location: Westerville, Ohio
• Type: Direct Hire
• Job #22445

Service Coordinator

Opportunity to join a fast-growing organization that is a global leader in service-based systems integration. This role supports daily service operations by coordinating customers, technicians, and internal teams while ensuring a high standard of service delivery.

RESPONSIBILITIES:

• Respond to inbound customer inquiries, including service scheduling, dispatching, and status updates
• Generate, assign, and track service and preventive maintenance work orders
• Maintain customer records, job details, purchase orders, and service data within internal platforms
• Participate in weekly planning meetings and complete timesheet and service documentation processing
• Review subcontractor pricing and process invoice approvals
• Track technician check-in and check-out in accordance with safety procedures
• Order and coordinate parts and materials for service activities
• Assist with service estimates and pricing under supervisor guidance
• Coordinate recurring maintenance schedules and follow up on planned visits
• Maintain service documentation to support customer satisfaction
• Manage technician site access, credentials, and training records
• Conduct customer follow-ups and share feedback with leadership
• Provide general administrative and operational support as needed
• Serve as a key point of contact for service customers
• Complete additional duties as assigned

This is a full-time, on-site position (5 days per week).

REQUIRED SKILLS:

• Strong customer-facing communication skills
• Minimum of 3 years’ experience in dispatch, call center, or administrative support
• Background or hands-on exposure to fire alarm or life safety systems
• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational and prioritization skills
• Working knowledge of Microsoft Outlook, Excel, and Word
• Basic understanding of service billing, work orders, and purchasing

PREFERRED SKILLS:

• College coursework, technical training, or equivalent experience

Must be authorized to work in the U.S. Sponsorship is not available.