Service Designer (Live Anywhere except CA)
Service Designer (Live Anywhere, except CA)
Our client is seeking a high-achieving professional to capitalize on your career with a global company.
You will be joining a customer experience team translating research insights into clear recommendations to support design and service direction.
RESPONSIBILITIES:
- Develope end-to-end journey maps and service blueprints to pinpoint systemic gaps
- Conduct and synthesized tree testing, first-click testing, A/B testing, and concept evaluations to validate design iterations
- Facilitated workshops to align Product, Marketing, and Design teams on unified strategy and user goals
- Create visual guides (maps and diagrams) that show how a service works from start to finish.
- Interview users to find out what’s working and what’s broken, then turn those notes into a plan of action.
- Work with tech, product, and leadership teams to make sure everyone is on the same page.
- Run workshops and meetings to come up with new ideas and test them out quickly.
- Create simple, professional presentations for bosses to explain why we should make certain changes.
This is a tremendous opportunity to be part of a large organization that believes in promoting talent from within. They are well-funded and willing to invest in the most cutting-edge technology and trends! This is a fantastic role that will advance your career! Enjoy a casual dress code, collaborative and high-energy team members, and the ability to execute and create dynamic software from one of the leading E-Commerce giants! This is a 9 month contract opportunity with potential to extend or convert to associate. In this role you will be working remotely.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
- 3+ years of mix of experience with Service Design and Business or Consulting background
- Experience developing customer-facing experiences
- Strong proficiency in Miro for developing service blueprints, journey maps, and collaborative ideation.
- Advanced PowerPoint (PPT) skills to create and deliver compelling executive-level strategy decks.
- Strong proficiency in Jira for managing tasks and collaborating within agile workflows.
- Foundational knowledge or working experience with Figma.
- Outstanding verbal and written communication skills, with a focus on storytelling and stakeholder management.
Must be eligible to work in the US without Visa sponsorship or transfer.