Service Specialist (Security)
Service Technician (Security)
Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world.
RESPONSIBILITIES:
- Acts as our customers best service provider at all times
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for many types of service calls, including emergency and after-hours calls; analyzes repair requirements and provides customers with appropriate solutions
- Completes accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
- Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
- Performs other duties and responsibilities as requested or required.
This is a direct hire position. This position is on site everyday. You will be at a customer sites 5 days a week with little to no overnight travel. This is a great opportunity with a wonderful team! Growth opportunities! You will be provided a company truck, tools, PPE equipment, uniform,cell phone and laptop.
REQUIRED SKILLS:
- 3+ years of service experience with security (Access control, Intrusion, CCTV, etc.)
- Programming and Access Control experience
- Enterprise Certifications (Lenel, Genetec, Avigilon)
- Solid mechanical and electrical aptitude
- Strong customer service skills
- Experience with MS office application
- Valid driver’s license
PREFERRED SKILLS:
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Security certifications/licenses (Lenel, Genetec, Software house, Bosch, Avigilon, DMP, etc.)
Must be authorized to work in the US. Sponsorships are not available.