Support Specialist
Support Specialist
This is an excellent opportunity to launch your career with a leader in their industry. Our client seeks a high-achieving, Support Specialist to join their creative and dynamic organization.
You will support the team by managing internal customer inquiries and providing timely, professional assistance.
RESPONSIBILITIES:
- Provide exceptional customer service via phone and email
- Handle inbound customer inquiries in a professional and timely manner
- Review blueprints with quality checks to move along in process
- Communicate clearly and effectively with customers, maintaining a friendly and articulate tone
- Respond promptly to customer questions and resolve issues efficiently
- Utilize Microsoft applications and other tools to document and track interactions
- Demonstrate strong typing skills (minimum 25 WPM) for accurate data entry
- Ensure all interactions align with company policies and high-quality customer service expectations
This is a 9-month contract opportunity in the Vancouver area with possibility of extension or direct hire. You will be working on-site 5 days per week with early morning to mid-afternoon shift hours. If you do a great job, you can apply to an internal positions throughout the company at the end of the contract period. Joining this upbeat, collaborative group is a great way to gain exposure to the retail world!
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
- Minimum of 6 months of experience in customer service, support or operations role – Internship experience welcome!
- Strong attention to detail with demonstrated experience working in Microsoft applications
- Ability to work with a strong sense of urgency and follow tasks through to completion.
- Experience with data entry and tracking in Excel.
- Excellent listening skills with a patient and empathetic approach to customer interactions.
Must be authorized to work in the U.S./Sponsorships are not available