Technical Support Analyst (AL)
Technical Support Analyst (On-Site) | Alabaster, AL
Keep our distribution center moving as the go-to on-site IT generalist. In this direct-hire role, you’ll take ownership of floor-level hardware, network connectivity, and desk-side support in a fast-paced warehouse environment.
What You’ll Do:
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Floor & Desk-Side Support: Troubleshoot, configure, and repair Windows 10/11 desktops, laptops, mobile devices, handheld RF barcode scanners (scan guns), and thermal/laser printers.
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Network Troubleshooting: Diagnose wired and Wi-Fi connectivity drops, access point issues, switch ports, and physical cabling.
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Ticket & Asset Management: Log, prioritize, and resolve tickets while coordinating with warehouse staff, drivers, and corporate IT. Manage spare inventory, vendor RMAs, preventative maintenance, and hardware rollouts.
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Documentation & Guidance: Track site assets, document recurring fixes, and coach non-technical staff on proper device handling.
What We’re Looking For:
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3+ years of hands-on desktop/technical support or IT generalist experience, including recent work inside a warehouse or distribution center.
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Proven experience supporting RF scan guns/handheld terminals and industrial/office printers.
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Strong knowledge of Windows 10/11 and networking basics (Wi-Fi, TCP/IP, DNS, DHCP, ping/traceroute, switch ports, cabling).
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Clear communicator able to walk the warehouse floor, lift up to 50 lbs, and pass a background check and drug screen.
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Must be authorized to work in the U.S. without sponsorship.
Bonus Points:
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CompTIA A+ or Network+ certification.
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Experience with WMS hardware integrations and MDM platforms.
Why Join Us? Direct-hire stability with competitive benefits and a 401(k) match. Ready to own site-level IT operations? Apply today!