Technical Support Analyst (MA)
IT Support Specialist (Contract-to-Hire)
Great opportunity to join a fast-paced technology environment where you’ll provide hands-on support and build strong relationships across the organization.
What You’ll Do:
• Split time between on-site support (approx. 60%) and remote assistance (phone, chat, email)
• Participate in weekly help desk rotation (8 hours/week of call queue coverage)
• Resolve Tier I technical issues and service requests
• Triage and escalate more complex incidents to senior support teams
• Troubleshoot hardware, software, and network connectivity issues
• Confirm resolution with end users and properly document updates in the ITSM platform
• Collaborate with infrastructure, security, systems, and application teams
• Follow IT and security standards, policies, and procedures
• Create and maintain internal knowledge articles
• Support ongoing process improvement efforts within IT
• Manage multiple tasks with responsiveness and strong time management
• Take on special assignments as needed
This role is a 6-month contract-to-hire position that provides deskside support across multiple office locations, primarily in Boston and Brookline. Flexibility is required for occasional on-call work, weekend maintenance, and 3–5 hours of overtime a week. Excellent path for growth and skill development.
What You’ll Bring:
• 3+ years of technical support experience
• Experience supporting Windows OS, MS Office, and Active Directory
• Ability to image/configure new devices and reimage systems as needed
• Base knowledge of networking basics and troubleshooting
• Strong customer service and communication skills
• Reliable transportation, valid driver’s license, and ability to move equipment between sites
• Able to pass standard background/drug screening (excluding marijuana)
Benefits (upon conversion to full-time): Medical, dental, vision, life, disability, FSA, and 401(k) with company match.