Technical Support Analyst (TX)
IT Support Specialist (Contract)
Are you a skilled Help Desk professional looking to make an immediate impact? A top-tier organization is seeking a versatile IT Support Specialist for a contract engagement running through September 1, 2026.
This role features a blend of in-person desk-side support and phone/help desk support in the DFW metro area.
Key Responsibilities
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Issue Resolution: Triage and resolve Tier I, II, and III technical incidents spanning hardware, software, and network infrastructure.
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User Satisfaction: Validate solutions with internal teams and meticulously update the corporate ticketing system.
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Cross-Functional Collaboration: Partner effectively with infrastructure, security, database, and applications teams.
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Compliance & Documentation: Strictly adhere to IT security protocols and actively contribute to the internal knowledge base.
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Continuous Improvement: Support ongoing technical projects and drive service optimization.
Required Qualifications
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Experience: 3+ years in a dedicated technical support or system administration role.
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Core Tech Stack: Proven expertise with Windows OS, MS Office, and Active Directory.
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Hardware & Systems: Skilled in network troubleshooting, PC imaging/configuration, and validating system encryption.
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Soft Skills: Exceptional customer service, clear communication, and strong documentation habits.
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Logistics: Must possess a valid driver’s license, reliable personal vehicle (for local equipment transport), and a smartphone for business communication.
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Availability: Ability to work flexible hours, participate in an on-call rotation, and support occasional weekend needs.
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Screening: Must successfully pass a comprehensive background check and drug screening (excluding marijuana).
What We Offer
We provide a competitive, full-time W-2 contractor benefits package, including 401(k) with a match, medical/dental/vision coverage, life and disability insurance, and flexible spending accounts (FSAs).
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