Technical Support Analyst (UT)
Technical Support Analyst (Contract-to-Hire | Salt Lake City, UT)
Ready to be the hero people call when tech goes sideways? We’re looking for a sharp Technical Support Analyst who enjoys solving problems, helping people, and making an immediate impact.
What You’ll Do
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Provide ~65% hands-on, in-person support and ~35% phone/remote support
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Support multiple Utah locations (primarily Greater SLC) and assist users nationwide
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Triage and resolve Level I–III incidents and service requests
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Troubleshoot hardware, software, network, and security issues
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Image, re-image, and configure PCs; install approved applications and access
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Validate issue resolution and document everything in the ITSM system
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Partner with infrastructure, security, applications, and database teams
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Create and maintain knowledge-base articles
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Participate in continual service improvement initiatives
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Rotate help desk coverage (calls, email, chat) and assist with special projects
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Occasional travel to other states for project support
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Flexible schedule required, including some on-call or weekend work
What You Bring
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3+ years of technical support experience
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Strong Windows, MS Office, Active Directory, hardware, and software support skills
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Desk-side support experience and excellent customer service instincts
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Strong documentation and communication skills
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Consultative, user-first mindset
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Valid driver’s license, clean driving record, and reliable vehicle
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Ability to transport IT equipment between offices
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Pass background check and drug test (excluding marijuana)
Nice to Have
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Cisco UCM Cloud experience
The Details
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6-month contract-to-hire
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W-2 with comprehensive benefits, including 401(k) with up to 4% match, medical, dental, vision, and more
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Must be authorized to work in the U.S. (no sponsorship available)
If you like fixing things, helping people, and being the calm voice in a tech storm—this one’s for you.